Shipping policy

Last Updated: June 14, 2026
This Shipping Policy applies to all orders placed through the SentBloom website. By completing a purchase on our store, you agree to the shipping terms, processing rules and delivery conditions outlined below.
Order Processing
All orders are processed and prepared for shipment within 1 to 3 business days after payment is confirmed. Orders received during weekends, public holidays or large-scale sales events will be processed on the next working day. Temporary processing delays may occur during peak seasons due to high order volumes.
Delivery Timeframe (USA & International)
We provide shipping services to the United States and most international countries worldwide. Standard delivery takes 10 to 22 business days, depending on your destination. Domestic US shipments generally deliver faster, while international orders may experience slight delays during customs clearance and local logistics processing. All delivery times are estimated and cannot be fully guaranteed due to uncontrollable factors such as weather, regional transportation adjustments, and customs procedures.
Shipping Fees
SentBloom offers free worldwide shipping on all orders with no minimum purchase required. All products qualify for our standard free shipping service. For extremely remote regions that are not fully covered by regular logistics networks, a remote area surcharge may apply, which will be clearly displayed at checkout before you complete payment.
Order Tracking
Once your package leaves our warehouse, you will receive an automated shipping confirmation email containing your tracking number and tracking link. Tracking information usually updates within 24-48 hours after dispatch. If your tracking status remains unchanged or appears abnormal, please contact our support team for assistance.
Customs Duties and Local Taxes
International shipments may be subject to import duties, taxes or clearance fees enforced by your local customs authority. These fees are not included in our product pricing or shipping services and are the sole responsibility of the buyer. We declare all items honestly and comply with international shipping regulations.
Delivery Restrictions
We do not ship to PO boxes, military addresses, embargoed regions, or areas with limited logistics accessibility. We reserve the right to hold or cancel any order that cannot be delivered safely and successfully.
Lost or Damaged Shipments
Please inspect your package immediately upon delivery. If your items arrive damaged, defective, missing or incorrect, you must submit a support request with photo or video evidence within 48 hours of receiving your order. Verified lost packages in transit are eligible for a free replacement shipment or a full refund.
Order Changes and Cancellations
You may update your shipping address or cancel your order freely before it is shipped. Once your order has been dispatched, no modifications, cancellations or delivery intercepts are possible. Any costs or losses resulting from customer voluntary refusal of delivery will be covered by the buyer.
Policy Updates
We reserve the right to revise this shipping policy at any time without prior notice. Any changes will take effect immediately once published on our website. Continued use of our store and services constitutes acceptance of the updated terms.
Contact Us
For any shipping-related questions, concerns or support requests, please reach out to our team at: sales@sentbloom.shop